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What we've got here is failure to communicate. Some men you just can't reach. So you get what we had here last week, which is the way he wants it; well, he gets it. I don't like it any more than you men.
— Captain, Road Prison 36 ‧ Cool Hand Luke

Behind the line May contain spoilers.
Our reading
An editorial interpretation.
A stern official blames a breakdown in understanding, saying some people just can't be reached. Then he frames the harsh consequence as something the other man chose, claiming he takes no pleasure in it. It's authority excusing itself by pinning the outcome on the other side.
Context reviewed